Terms of service

Terms of Service

Last updated: September 6, 2026

1. About these Terms

These Terms of Service ("Terms") apply to your use of chicbutsalty.com and to contracts for digital products entered into with:

Valentina Timm, trading as Chic but Salty
Lessingstraße 9
46149 Oberhausen
Germany
Email: hello@chicbutsalty.com
Telephone: +34 684 745 840

Chic but Salty is referred to in these Terms as "we", "us" or "our". A person using the website or purchasing a product is referred to as "you" or the "customer".

By placing an order, you agree that these Terms apply to the contract. Mandatory rights available to consumers under applicable law remain unaffected.

2. Our products

Chic but Salty sells digital crochet patterns supplied as downloadable PDF files. Unless a product page expressly states otherwise:

no physical product, finished garment, yarn, hook or material will be shipped;
product photographs show examples of items that can be made using the pattern;
patterns are written in English using US crochet terminology; and
you need a compatible device and PDF-reading software to access the product.

Before ordering, please review the complete product description, including the pattern language, terminology, skill level, available sizes, measurements, materials, hook sizes and gauge information.

The finished result may vary depending on your yarn, hook, gauge, tension, substitutions, measurements, chosen size and individual technique. A difference caused by these factors does not by itself mean that the digital pattern is defective.

3. Eligibility and consumers

You must have the legal capacity required to enter into a binding contract. If you are under the age at which you can enter into a contract independently in your country, you may use the paid Services only with the involvement and permission of a parent or legal guardian.

A "consumer" is a natural person entering into a transaction predominantly for purposes that are outside their trade, business or profession.

4. Ordering process and conclusion of the contract

Product listings on our website are invitations to submit an order and are not themselves binding offers.

To place an order, you select the desired pattern, add it to your cart, provide the requested customer and payment information, review the order summary and use the final checkout button to submit a binding order. Before submitting the order, you can review and correct input errors using the checkout controls.

After the order is submitted, you will receive an electronic confirmation. A purchase contract is concluded when we accept your order by confirming it, successfully processing the order or providing access to the digital product, whichever occurs first.

If payment authorization fails, information provided during checkout is incomplete, or we reasonably suspect fraud or misuse, we may decline the order. Any payment already received for a declined order will be refunded.

The contract language is English. We store order and contract information in accordance with applicable law. Customers with an account may be able to view order information through that account. The confirmation email and these Terms can also be saved or printed by you.

5. Prices, taxes and payment

The price displayed for a product at the time you submit your order applies. Prices and the final total are shown during checkout in the currency displayed by the store. Applicable taxes are included or calculated and displayed where required before you complete the purchase.

Payment is due immediately when the order is placed. Available payment methods may include Shopify Payments and PayPal. Payment processing is also subject to the applicable payment provider's terms and privacy information.

We may correct obvious typographical or technical pricing errors. If an obvious error affects an order that has already been placed, we will contact you and, where appropriate, cancel and refund the order rather than charge a different amount without your agreement.

6. Digital delivery and download access

After successful payment, the purchased PDF pattern will be made available electronically, normally through an email download link, the order-confirmation page, your customer account or a combination of these methods.

Each purchased pattern may be downloaded up to 10 times. You are responsible for:

providing a correct and accessible email address;
checking your spam or junk folder;
downloading the PDF within the available access limit; and
saving a personal backup copy on a secure device.

The download limit does not permit ten different people to download or use the pattern. Your access and licence are personal to you.

Delivery may be delayed where payment is pending, additional security verification is reasonably required or a temporary technical issue occurs. If you do not receive access or cannot open the supplied file, contact hello@chicbutsalty.com with your order information so that we can investigate and provide appropriate assistance.

7. Right of withdrawal for digital content

Consumers generally have a statutory 14-day right of withdrawal for distance contracts. Special rules apply to digital content that is not supplied on a tangible medium.

Where you expressly consent to us beginning performance before the end of the withdrawal period, request immediate access to the digital content and acknowledge that you will lose your right of withdrawal when performance begins, your statutory right of withdrawal expires when access to the digital product is provided, subject to the requirements of applicable law.

The required consent and acknowledgement are obtained separately during checkout where immediate delivery is requested. Further details are provided in our separate Withdrawal Instructions and Refund Policy.

Nothing in this section limits your statutory rights if the digital content is defective, incomplete, incorrectly supplied or otherwise does not conform to the contract.

8. Intellectual property and pattern licence

The patterns, designs, written instructions, charts, photographs, diagrams, graphics, branding and other website content are protected by copyright, trademark and other intellectual-property laws.

Purchasing a pattern does not transfer ownership of the copyright or design. Subject to these Terms, you receive a limited, non-exclusive, non-transferable and revocable licence to download and use the purchased pattern for your own personal crochet activities and for the permitted sale of finished handmade items described below.

You may not:

copy, reproduce, distribute, publish, sell, sublicense, rent or give away the pattern or any substantial part of it;
share the PDF, download link or account access with another person;
upload the pattern to a website, social-media group, messaging group, online drive, marketplace, database or file-sharing service;
translate, rewrite, adapt or republish the pattern for distribution or sale without our prior written permission;
use our photographs, diagrams or written content to market your own products without our prior written permission;
remove copyright notices or claim that the pattern or design is your own; or
use the pattern for mass production, factory production or manufacturing by third parties.

9. Selling finished handmade items

You may sell finished physical items that you personally make by hand using a Chic but Salty pattern, including through your own small business.

Where reasonably possible, please credit the design in the product listing or accompanying description using wording such as:

Pattern by Chic but Salty

This permission:

applies only to finished physical items, not copies, translations or adaptations of the pattern;
does not authorize mass production, factory production, wholesale manufacturing or production by third parties;
does not grant permission to use Chic but Salty photographs, logos or other brand assets;
does not create a partnership, sponsorship or endorsement; and
may not be used to suggest that the finished item was made or sold by Chic but Salty.

You are solely responsible for the quality, safety, labelling, legal compliance, customer service and taxation of finished items you sell.

10. Customer accounts

You may be able to create a customer account. You must provide accurate information, keep your login details confidential and promptly update information that changes. You are responsible for activity carried out through your account unless the activity occurred because of a security failure for which we are responsible.

Accounts and download access are personal and may not be transferred or shared. Please contact us promptly if you believe that your account or download link has been accessed without authorization.

We may temporarily restrict or suspend an account where reasonably necessary to protect the store, investigate fraud, prevent unlawful pattern sharing or address a material breach of these Terms. Where appropriate, we will provide notice and an opportunity to resolve the issue.

You may request deletion of your account by contacting us. Account deletion does not require us to delete transaction or other information that we must retain for legal, accounting, security or dispute-resolution purposes. Personal data is handled as described in our Privacy Policy.

11. Wishlists and personalized recommendations

Account holders may be able to save products to a wishlist. We may also display recommendations based on products viewed, saved or purchased. Recommendations are provided for convenience and do not guarantee that a product will be suitable for your particular skill level, measurements or intended project.

The processing of information for these features is explained in our Privacy Policy and cookie settings.

12. Reviews and other customer content

If you submit a product review or other content, you confirm that:

it reflects your genuine experience;
you have the rights needed to submit it;
it does not violate another person's privacy, copyright or other rights; and
it is not unlawful, misleading, abusive, discriminatory, defamatory or malicious.

You retain ownership of content you create. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display the submitted content for operating and promoting the store and the relevant product. This licence lasts until the content is removed, except where continued storage is legally permitted or required.

We may moderate or remove content that violates these Terms, applicable law or the rights of another person. We do not promise to publish every review. The handling of personal data contained in reviews is explained in our Privacy Policy.

13. Pattern support, corrections and updates

Reasonable questions concerning access to a purchased file or clarification of the written instructions may be sent to hello@chicbutsalty.com. Pattern support does not include personal crochet lessons, custom grading, individualized garment design or unlimited project assistance unless expressly agreed.

If we identify an error in a pattern, we may provide a corrected file or update. Where necessary to maintain conformity with the contract, updates will be provided as required by applicable law. You are responsible for downloading and using an available corrected version after being informed about it.

Minor stylistic changes, formatting differences or clarifications that do not materially affect use of the pattern do not by themselves make the product defective.

14. Statutory conformity rights and refunds

Digital products must conform to the contract and applicable law. If you receive the wrong file, a corrupted or incomplete PDF, or content that is materially different from its description, please contact us and describe the problem.

Where legally appropriate, we may first provide a corrected or replacement file. If conformity cannot be established within a reasonable time or without significant inconvenience, you may be entitled to further statutory remedies, which may include a price reduction or termination of the contract.

Our separate Refund Policy provides additional information. Nothing in these Terms or the Refund Policy excludes or restricts mandatory consumer rights.

15. Acceptable use of the website

You may not use the website or Services to:

violate applicable law or another person's rights;
obtain unauthorized access to an account, system or download;
distribute malware or interfere with the security or operation of the Services;
circumvent a download, access or security restriction;
scrape, systematically extract or automatically copy website or pattern content without permission;
impersonate another person or provide materially false information;
conduct fraudulent transactions; or
infringe our intellectual-property rights or those of another person.

16. Website availability and third-party services

We aim to keep the website and digital-delivery systems available, but uninterrupted or error-free operation cannot be guaranteed. We may carry out maintenance, security work and reasonable changes to the Services.

The store relies on third-party services, including Shopify, Shopify Payments and PayPal. Links to independent third-party websites and services are provided for convenience. Their own terms and privacy policies apply, and we are not responsible for independent third-party content or services except where liability cannot legally be excluded.

17. Liability

We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, for fraudulent concealment, under a guarantee expressly given by us, and wherever liability cannot be excluded or limited under applicable law.

For damage caused by ordinary negligence, we are liable where we breach an essential contractual obligation whose fulfilment is necessary for proper performance of the contract and on which the customer may regularly rely. In that case, liability is limited to damage that was foreseeable and typical when the contract was concluded.

Subject to the preceding paragraphs, liability for ordinary negligence is excluded. Mandatory statutory product, consumer and digital-content liability remains unaffected.

18. Changes to products and these Terms

We may update product descriptions, website functions and these Terms for future use of the Services. The Terms applicable when you place an order govern that purchase. Later changes will not retroactively remove contractual or statutory rights relating to an existing order.

If a change materially affects an ongoing account-based service, we will provide notice where required by law.

19. Governing law and jurisdiction

These Terms and contracts concluded under them are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are a consumer residing outside Germany, this choice of law does not deprive you of mandatory consumer protections that apply in your country of habitual residence. Statutory rules concerning consumer jurisdiction remain unaffected.

20. Consumer dispute resolution

We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board.

21. Severability

If a provision of these Terms is invalid or unenforceable, the remaining provisions continue to apply. The applicable statutory rule takes the place of the invalid or unenforceable provision.

22. Contact

Questions about these Terms, an order or a digital product may be sent to: