Contact Information

We would love to hear from you. If you have a question about a crochet pattern, your order, payment or accessing your PDF download, please contact Chic but Salty using the details below or through the contact form on our website.

Contact details

Chic but Salty
Owner: Valentina Timm
Lessingstraße 9
46149 Oberhausen
Germany

Email: hello@chicbutsalty.com
Telephone: +34 684 745 840

Order and download support

All products sold by Chic but Salty are digital crochet patterns supplied as PDF files. No physical product will be shipped.

If you contact us about an existing purchase, please include:

• your name;

• the email address used when placing the order;

• your order number; and

• a short description of the issue.

Please do not send complete payment-card details, passwords or other sensitive financial information by email or through the contact form.

If your download email has not arrived, please check your spam or junk folder before contacting us.

Pattern questions

If you believe you have found an error in a pattern or need clarification about an instruction, please tell us the pattern name, size you are making and the relevant row or section. Photographs may be helpful, but please avoid including unnecessary personal information.

Privacy

Information submitted by email, telephone or through our contact form is processed in accordance with our Privacy Policy.